POLICIES
TZL Enterprise Refund Policy
At TZL Enterprise, we are committed to providing the highest quality residential and commercial cleaning services to our clients. Our refund policy is designed to be clear, firm, and professional, ensuring that expectations are met while maintaining the operational integrity of our janitorial business. This overview explains the core principles of our policy to help you understand our commitment to excellence and fairness.
Policy Phase 02
Completed Services Policy
No refunds will be issued once cleaning services have been completed across any property in Alabama.
At TZL Enterprise, we strive for perfection. While payments are non-refundable after a service is finished, we stand by our work. Any quality concerns must be reported within 24 hours. At the company’s discretion, we will address issues through complimentary re-cleaning or targeted touch-ups to ensure your space meets our professional standards.
Uncompleted Services
At TZL Enterprise, we believe in fair billing. While completed services are non-refundable, we provide full or partial refunds under specific conditions where services could not be performed as scheduled in Alabama.
Cancellations
Full refunds are available for service requests cancelled at least 24 hours prior to the scheduled cleaning time. Late cancellations may incur a minimum administrative fee.
Services Not Performed
If payment was received but TZL Enterprise was unable to perform the scheduled cleaning due to extreme weather or company scheduling conflicts, a full refund will be processed.
Duplicate Charges
Any technical errors resulting in duplicate payments or overcharges will be investigated and refunded immediately upon verification of the discrepancy.
Refund Process
At TZL Enterprise, we aim for total transparency. If your service qualifies for a refund under our ‘Uncompleted Services’ policy, please follow the steps below to initiate your request.
01
Submit Your Request
Contact our support team at info@tzlenterprise.com. Please provide your business name, service date, address in Alabama, and the reason for the refund request (e.g., duplicate charge or cancellation before service).
02
Verification & Review
Our administrative team will verify the service status and payment records. We typically review all requests within 2-3 business days. You may be contacted for additional documentation or clarification if needed.
03
Processing & Timeline
Once approved, refunds are processed back to the original payment method. Depending on your financial institution, funds usually appear in your account within 5-10 business days. You will receive an email confirmation once the transaction is initiated.
Legal & Exceptions
TZL Enterprise maintains a high standard of service for our clients in Alabama. Please review these contractual clauses regarding service limitations and policy updates.
- Late Cancellations: Services cancelled with less than 24 hours notice may be subject to a cancellation fee equivalent to the service minimum.
- Access Issues: If our team is unable to access the premises due to locked doors or no-show by the client, the full minimum charge will apply and no refund will be issued.
- Liability Limits: TZL Enterprise is not responsible for pre-existing damage or wear and tear to surfaces.
- Policy Updates: This Refund Policy may be updated from time to time at the company’s discretion. Clients are encouraged to review this page periodically.
- Minimum Charges: All scheduled visits are subject to a standard minimum service rate, non-refundable once the crew arrives on site.
Questions regarding legal terms? Contact us at info@tzlenterprise.com