Terms & Conditions
The following terms and conditions govern the professional cleaning services provided by TZL Enterprise to our valued clients.
Services Provided
TZL Enterprise provides comprehensive commercial cleaning solutions tailored to your facility's needs. Our standard services include surface sanitization, floor maintenance, waste removal, and deep cleaning of high-traffic areas. Specific scopes of work are outlined in each client's individual Service Level Agreement.
Quotes
All quotes provided by TZL Enterprise are valid for 30 days from the date of issuance. Quotes are based on the initial facility assessment and information provided by the client. Any changes to the scope of work or facility conditions may result in a revised quotation.
Pricing
Pricing is determined by the size of the facility, frequency of service, and specialized requirements. TZL Enterprise reserves the right to adjust pricing annually to reflect increases in labor, supply costs, or insurance premiums, with a 30-day written notice to the client.
Payments
Invoices are issued monthly and are due within 15 days of the invoice date unless otherwise specified. Late payments may be subject to a financing charge of 1.5% per month. TZL Enterprise accepts major credit cards, ACH transfers, and corporate checks.
Scheduling
Cleaning schedules are established at the onset of the agreement. TZL Enterprise aims for maximum consistency. Requests for schedule changes must be submitted in writing at least 48 hours in advance to ensure staffing availability.
Access
Clients must provide safe and reliable access to the facility. This includes keys, security codes, or on-site personnel for entry. TZL Enterprise adheres to strict key-handling protocols to ensure your facility's security remains uncompromised.
Client Responsibilities
Clients are responsible for providing clear instructions regarding any hazardous materials or sensitive equipment. Facilities should be free of significant clutter that may impede the cleaning process. Any specific security procedures must be communicated to our management team prior to the first service date.
Liability and Policies
Cancellations
Requests for service cancellation must be received at least 24 hours prior to the scheduled start time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to 50% of the service quote.
Quality Guarantee
TZL Enterprise is committed to excellence. If you are not satisfied with the quality of our service, please contact us within 24 hours. We will promptly address the issue through a re-cleaning of the specific area at no additional cost to you.
Damage & Insurance
Limitation of Liability
Our personnel are trained to handle your facility with extreme care. In the rare event of accidental damage, TZL Enterprise maintains comprehensive liability insurance. All claims must be reported within 48 hours of service completion.
TZL Enterprise shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our total liability for any claim arising out of these terms shall not exceed the amount paid for the specific service in question.
Governing Law
These terms and conditions are governed by and construed in accordance with the local laws of the jurisdiction in which TZL Enterprise operates. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the local courts.